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HRM in Hotel and Tourism Industry: Existing Trends and Practices

Percy K Singh (Author)
Synopsis This book deals with existing trends and practices in hotel and tourism industry with respect to human resource management. It provides an introductory overview of human resources, its management, management system, hospitality, tourism and service aspects. Case study of selected hotel industry with reference to human resource management functions and strategies are provided. Also a diagnostic checklist is developed with respect to human resource management system in the said industry. Factors, such as employees' education, training and education; their provision for services; industrial relations; employee evaluation; employee motivation; their recruitment and selection; manpower planning; etc. are discussed in detail vis-à-vis hotel industry in India and abroad. Steps in developing HRM strategy and diagnostic checklist are outlined. Select case studies are also made regarding the aforementioned issues. Contemporary practices and areas of research in HRM management in hotel industry are also highlighted. Select case studies and educational syllabi are also provided here in for further understanding and reference. The training and developing aspects in human resource management are described with respect to hotel, restaurant and hospitality agencies and institutions. Focus lies on developing strategy, innovation and performance aspects. Selected case studies are undertaken with focus on issues like, union certification elections; trainers charts; food service management; women chefs; associations; and group of hotels. This book further addresses the issue of human resource training in travel and tourism.
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About the author

Percy K Singh

Percy K. Singh (b. 1950) holds a honours degree in History from the university of Delhi. He has worked with Pan-Express, Quantas and delta and has been a member of several professionals travel trade associations, including Association of State Tourism Promotion Organisation, Pacific Air Travel Association, World Travel Club, and Asia Travellers International. Fifty years of Indian Tourism by him has already been published. He has written on tourism and travel-related subjects in leading journals and travel and tourism conventions and symposia. He was one of the prime motivators in the Asian and Pacific Travel and Tourism Congress, Kaula Lumpur, three all-India travel and Tourism associations.

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Bibliographic information

Title HRM in Hotel and Tourism Industry: Existing Trends and Practices
Author Percy K Singh
Format Hardcover
Date published: 14.07.2008
Edition 1st ed.
Language: English
isbn 9788184570786
length ix+364p., 23cm; Tables; Figures; Glossary; Bibliography; Index.