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Hotel Lodging Restaurant and Resort Management: A Service Quality Perspective

Percy K Singh (Author)
Synopsis This book deals with various facets of hotel managements, in general, with special focus on service quality in this vital industry of contemporary world. It deals with issues related to lodging management; hotel management; International-national Hotel and restaurant Association Environmental Awards; organizational structure and networking required for hotel and restaurant management; and resort management with special focus on the management of inns. This book also deals with hospitality management with perspectives on supervision, staffs and teams, sales productivity, commercial solution, applied management with significance of the administrative service managers and information system managers. Other aspects of hospitality marketing, promotions, public relations and sales mangers, etc. are discussed indepth. Hospitality service quality is also dealt in terms of upcoming challenges as far as improving service quality is concerned. The issues raised by project on tourism satellite accounting and finance are covered in detail.
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About the author

Percy K Singh

Percy K. Singh (b. 1950) holds a honours degree in History from the university of Delhi. He has worked with Pan-Express, Quantas and delta and has been a member of several professionals travel trade associations, including Association of State Tourism Promotion Organisation, Pacific Air Travel Association, World Travel Club, and Asia Travellers International. Fifty years of Indian Tourism by him has already been published. He has written on tourism and travel-related subjects in leading journals and travel and tourism conventions and symposia. He was one of the prime motivators in the Asian and Pacific Travel and Tourism Congress, Kaula Lumpur, three all-India travel and Tourism associations.

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Bibliographic information

Title Hotel Lodging Restaurant and Resort Management: A Service Quality Perspective
Author Percy K Singh
Format Hardcover
Date published: 01.01.2006
Edition 1st ed.
Language: English
isbn 8173918244
length x+278p., Tables; Figures; Bibliography; Index; 23cm.
Subjects Travel & Tourism