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Application of Total Quality Management to Library and Information Services in Digital Scenario: A Study Through Users' Satisfaction

 
Puspanjali Jena (Author) Sanghamitra Dalbehera (Author)
Synopsis

Chapter i deals with intruducation which is a background study of the whole structure. This is a followed by explanation of the changing role of libraries in respect of service quality, quality management, users satisfaction, customer expectations and percetations, factors influencing customers expectation, customer satisfaction and service quality.

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Bibliographic information

Title Application of Total Quality Management to Library and Information Services in Digital Scenario: A Study Through Users' Satisfaction
Format Hardcover
Date published: 19.11.2013
Edition 1st. ed.
Publisher Avon Publications
Language: English
isbn 9789381839201
length xiv+442p., Illustrations; 23cm.