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Behavioural skill development includes training to develop certain behavioural skills in people, such as how to attend to calls or complaints at front office etc. the process is mechanical and is not designed to influence profound changes in people. It is delivered through demonstration, modelling, instructions, role-play, rehearsal and feedback. None of us are born with Behavioural skills. From our earliest days we begin the process of learning and mastering these skills to make our journey through life, a little easier. We quickly learn the value of these skills. However as we progress through life, we put a different importance on each of the skills. Life can sometimes be unforgiving to people who leave learning these skills to chance.

The skill development programmes include practical behavioural training on specifically chosen strategies and skills chosen and adapted to enhance the performance of those leaders and managers who wish to develop effective behaviours within their personal and work environments. It is delivered to very measurably train leaders and managers to develop those personal attitudes and behavioural skills, which permit the creation of a truly learning environment to benefit their own and their personnel’s empowerment and their organization’s sustainable development. This book provides an overview on how to develop your behavioural skills and their role in over all development of any human being. Developing powerful behavioural skills is essential to anyone’s success.