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Synopsis The service sector in India is growing at a phenomenal pace – 9% since the mid-1990s. The growth in the IT/ITES services is especially noteworthy. It’s share of the global offshore market for IT services is 65%. A number of other sectors such as retailing, tourism, media, education, healthcare, etc. have a huge potential for growth and to fuel the growth a large number of suitably qualified and trained workforce is needed. India, with a high proportion of low cost English-speaking population and a large number of technically and professionally qualified professionals is a contributing factor to the growth of the service sector. However, these advantages are not enough. Currently, there is a mismatch between the vocational skills obtained by a number of graduates passing out of tertiary institutions and the skills needed by the industry. Therefore, training and development activities have a great role to play in bridging this gap. Service professionals have to invariably deal with customers directly. Hence, they need to be equipped with soft skills in addition to technical and business skills. HR professionals have to ensure that HRD interventions equip employees with the requisite skills in order to ensure efficient service delivery, improve customer satisfaction, and positively impact the bottom line of the business. This book offers a number of different perspectives with regard to training and development in the service sector. It can serve as a useful reading reference for HR professionals, business students, business teachers, and business executives.