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Knowledge Management in the Services Sector

 
Deepak Kumar (Author) N. Janardhan Rao (Editor)
Synopsis The global economy is moving towards the services sector. In India, the sector contributes 52% to the GDP. Hence, managing the sector is an important aspect. Nearly 64% of the world population is greatly dependent on the services sector and this has created an urgency to assess the standards adopted in the existing system. The services sector, therefore, needs special attention to gain essential competitive advantage. Knowledge management in the services sector is, thus, the need of the hour. Knowledge Management (KM) refers to the strategies and tasks associated with developing and delivering relevant knowledge, efficiently and quickly, to meet customer needs. Effective support KM optimizes both knowledge creation and delivery inherent in the KM process. Knowledge management in the services sector is perceived as knowledge available to a company, which is a major success factor. Through superior knowledge, companies can accomplish their results faster, cheaper and with higher quality than their competition. Knowledge about customers, markets and other relevant factors of influence allows faster utilization of opportunities and more flexible reaction to threats. It is hoped that researchers, knowledge management officials and corporate decision makers will find this book interesting.
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About the authors

Deepak Kumar

Deepak Kumar is Professor at the Zakir Husain Centre for Educational Studies, Jawaharlal Nehru University.

N. Janardhan Rao

N Janardhan Rao holds an MA (Economics) from Osmania University and PGDBA. He is presently working as Deputy Editor at the Icfai University Press. He is a member of Board of Editors of Icfai and also Consulting Editor of Icfai Journal of Knowledge Management, and MBA Review. He regularly contributes articles to the Chartered Financial Analyst magazine and other Icfai Publications, such as Icfai Reader and Global CEO. His articles have also been extensively published in The Financial Times column, a publication of the Times of India Group. He has also edited more than two dozen books published by Icfai Books. His areas of interest include business environment, international finance, financial markets, corporate strategy and general management.

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Bibliographic information

Title Knowledge Management in the Services Sector
Format Hardcover
Date published: 17.10.2007
Edition 1st ed.
Language: English
isbn 8131405028
length 332p.