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BPOs: An Emerging Paradigm

Harsh Bhargava (Author) Deepak Kumar (Author)
Synopsis Business outsourcing has become a business necessity to those organizations who aim to maximize their shareholders' wealth by outsourcing a part of the business process to a third party. It deals with the issues related to BPO strategy and highlights the trends in this industry. Interviews with Indian industry leaders are also given here. This book will be of particular interest and use to practicing professionals in the BPO industry, academia, researchers and businesses thinking of entering the BPO business.
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About the authors

Harsh Bhargava

Harsh Bhargava obtained his Electronics Engineering degree from BITS, Pilani and M. Tech from IIT, Kanpur. He also holds an MMS from Osmania University, Hyderabad. For over three decades, he was involved in various capacities in institution building and indigenous design, development and implementation of embedded real time systems for mission critical applications in the Indian Navy. Harsh has consulted and taught PG level courses as well as conducted EEP/MDPs for both Indian and foreign participants. While at the Icfai Business School, Hyderabad, he taught and researched in the areas of IT for leveraging businesses, BPO Management, NGOs, and Knowledge Leadership. He has also edited a few books in the areas of Rural Transformation and NGOs, bringing out the role of technology and visionary leadership. He is currently working with Byrraju Foundation, Hyderabad.

Deepak Kumar

Deepak Kumar is Professor at the Zakir Husain Centre for Educational Studies, Jawaharlal Nehru University.

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Bibliographic information

Title BPOs: An Emerging Paradigm
Format Softcover
Date published: 04.10.2006
Edition 1st ed.
Language: English
isbn 8131403491
length 232p.