Bestseller
Negotiating, Persuading and Influencing
Synopsis
Negotiating, Persuading and Influencing will help you develop the critical skills you need to manage your staff effectively, bargain successfully with colleagues or deal tactfully with superiors – thus ensuring that a constructive negotiation process leads to a favourable outcome. Sound advice and practical guidance is given on:
_ Recognising and using sources of influence
_ Probing and questioning techniques to discover the other person’s viewpoint
_ Adopting collaborative or problem-solving approaches
_ Conceding and compromising to find common ground
_ Resisting manipulative ploys
_ Securing and implementing agreement.
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_ Recognising and using sources of influence
_ Probing and questioning techniques to discover the other person’s viewpoint
_ Adopting collaborative or problem-solving approaches
_ Conceding and compromising to find common ground
_ Resisting manipulative ploys
_ Securing and implementing agreement.
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