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Synopsis The Consumer Protection Act, 1986 has been amended twice since the publication of the preceding edition of 2000 viz., in the years 2001 and 2002. The amendment of 2002 has virtually overhauled the structure of the act and brought in many important changes in the scope and ambit of the law. This new edition of the book provides a very lucid explanation of the amended law. Significant decisions of the Supreme Court and the National Commission have contributed greatly to the development of the law on the subject and have been analytically dealt with by the author at appropriate places in the book. In addition, a good number of foreign cases have been added, e.g., those of English and EEC Courts showing their experiments with consumer protection programmes. In order to illustrate and exemplify the law in various areas of commerce and services, the author has used the recent and landmark decisions of the consumer courts and explained the law thereto. Useful practice notes have been provided for filing complaints with consumer redressal forums, for preparing written statements, appeals and for getting orders executed. The clear presentation makes it very easy even for a layman to understand the law, his rights and obligations and how to proceed in case he wishes to file a suit under the Consumer Protection Act to defend himself. The book will be invaluable for judges, lawyers, law students, consumer activists and for those concerned with consumer rights in general.