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Bestseller

When Talking makes Things Worse!

 
David Stiebel (Author)
Synopsis We all know that the key to working things out is communication... right? People believe that if you listen and explain the problem openly, it will be solved. They are seduced by the Great Myth of Hidden Harmony: Deep down, we all agree; people just need to understand each other better. When Talking Makes Thins Worse! Is the first popular book to explain what to do when understanding each other is not enough. It's the first to illustrate the true key to resolving a disagreement-strategy. How can you develop the right strategy for you specific situation? Dr. David Stiebel introduces the method of strategic communication to help you think on your feet and persuade someone. There are four steps: Decide whether you have a misunderstanding or a true disagreement, Create the other person's next move, Use their own perceptions to convince them, Predict the other person's response. "I've used the tools in this book every day since I read it. Even with my kids." The method in this book stems from Dr. David Stiebel's work as a negotiation adviser to corporate and government leaders and from his teaching at the University of California, Berkeley. Strategic communication has been battle-tested in thousands of personal and professional issues with spouses, bosses, customers, bureaucrats, employees, ex-cons, and teenagers. Anyone can use this method.
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About the author

David Stiebel

Dr. David Stiebel (pronounced "Steeble") CBS, NBC, ABC News, National Public Radio, Canadian Broadcasting Corporation, Associated Press, United Press International, and CNN have tapped him as an on-air analyst and correspondent. The press has called him "an acknowledged wizard at settling feuds," "a master of mediation"-a world-renowned negotiation adviser to corporate and government leaders. Dr.David Stiebel has consulted to Fortune 500 companies such as Lockheed and Xerox, in addition to teaching at the University of California, Berkeley and guest lecturing at 14 other universities. He is a popular convention speaker. According to a UCLA study, managers who took Dr. Stiebel's course scored 98% higher in negotiation skills than their colleagues.

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Bibliographic information

Title When Talking makes Things Worse!
Author David Stiebel
Format Hardcover
Date published: 01.01.2005
Edition 1s ed.
Language: English
isbn 8182900603, 9788182900608
length vii+275p., Figures; Glossary; Index; 22cm.