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Indian Banking Industry and Information Technology

 
R K Uppal (Author)
Synopsis The process of economic liberalization in India, initiatives in 1991, has impacted on the banking industry of the country significantly. Economic reforms over the last one and a half decades have radically transformed the operational environment of the banking sector. The Information Technology (IT) revolution has not only changed the way banking business is done but also widened the range of products offered by the banks. The nationalized banks, with their social obligations, were having a large number of branches operating manually and a huge customer base. However, with the coming of new private/foreign banks with their attractive products and service packages, the customers now have several options. The new services/products offered by these banks are fast luring the customers away from the nationalized banks which are slow to adjust to new environment. The growing competition among the Banks is forcing the nationalized banks to provide prompt and reliable customer service and offer a variety of hi-tech banking products/services. In the background of these recent developments, this book performance of a cross-section of banks in India. It offers various guidelines for the banking industry to improve its performance in the changed scenario characterized by openness, competition and prudence.
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About the author

R K Uppal

Dr. R.K. Uppal did his M.A. in economics from Punjabi University, Patiala in 1986. Thereafter, he obtained M.phil. degree fron MDU, Rohtak in 1987 and Ph.D. degree from Pubjabi University, Patiala in 2003. Specialising in banking and finance, Dr. Uppal has published a number of papers on the subject in reputed journals. Presently, he is head of the Department of Economics, DAV College, Malout, Pubjab and Principal Investigator of the UGC financed major research project.

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Bibliographic information

Title Indian Banking Industry and Information Technology
Author R K Uppal
Format Hardcover
Date published: 01.01.2006
Edition 1st ed.
Language: English
isbn 8177081012
length xvi+264p., Tables; Notes; Bibliography; Index; 23cm.