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Services Management: An Insight into Hospitality Industry

Kamlesh Misra (Editor) Vinnie Jauhari (Editor)
Synopsis The hospitality industry is one of the fastest growing industries today with more and more people traveling for business as well as for pleasure. India today offers hotel facilities at par with the world standards and has the capacity to cater to ever growing investment demand in infrastructural development. It is also one of the largest employers in the country with a potential to provide jobs to the ever increasing population of the country. Lately the demand for hospitality related educational programmes has also increased. Despite all these trends we still find that many players in this sector are still far away from understanding the benefits of international standard and practices of this industry. The Indian hospitality industry has still not been able to full incorporate the new management practices to the extent that it should have. Why is this so? Services Management: Insight into Hospitality Industry is an attempt to document the current research on international practices in the industry which if adopted could bring long lasting rewards to the Indian industry. The book illustrates the dynamics in hospitality industry and focuses on various aspects such as strategy, marketing, human resource management, information technology and productivity. The research included in this book bring an international context to the hospitality industry thereby making it more universal in its approach. The book is divided into various chapters where each can be read as an independent piece of research work to facilitate those that want to focus on specific areas. Contributors to the book constitute a select group of academicians and those working in the field of Services management. This book is a must for hospitality administrators, senior hospitality manager, consultants, researchers, educators and most of all students who wish to make a career in the service sector of the new economy.
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About the authors

Kamlesh Misra

Dr. Kamlesh Misra graduated with Masters degree in Economics from Allahabad University. After completing his Ph.D. from Northeastern University, he taught there as lecturer until 1990. He did his advanced training in financial management of regional and local governments from HID, Harvard University. He served as Economist at Pittsburgh University until 1994. He was HDFC Associate Professor at the NIPFP. He served as the Director of IILM, New Delhi from 1996 to March 2000. Currently, he is Director of IIMT, Gurgaon. Strategic Management, Management of Government Finances, Economic Restructuring and Economics of Industry are the areas of his special interest. Dr. Misra is author/editor of three books and has written over 30 papers in refereed journals.

Vinnie Jauhari

Dr. Vinnie Jauhari is M.Sc. (Hons.) in Electronics from Panjab University, Chandigarh and MBA-Marketing (Gold Medalist). She received her Ph.D. on Corporate Entrepreneurship from Indian Institute of Technology, Delhi and Post-Doctoral from the United Nations University, Tokyo in the area of Technology and Society. She has worked at IILM before she joined the Institute for International Management and Technology as Associate Professor and Associate Dean. Dr. Jauhari is currently Professor and the Head of the School of Management & Entrepreneurship at IIMT. She is also the founding editor of the Journal of Services Research and has over 45 publications in National and International Journals. She has also authored books on Business Strategy and Services Management. Her area of expertise is Strategic Management, Technology Issues and Marketing.

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Bibliographic information

Title Services Management: An Insight into Hospitality Industry
Format Hardcover
Date published: 01.01.2004
Edition 1st ed.
Language: English
isbn 8190238108
length x+340p., Tables; Figures; References; Index; 25cm.