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Hotel Organisation and The Front Office Management

 
A.P. Rastogi (Author)
Synopsis Everything the guest sees, feels, hears and experiences happens in the front line service areas. So the management of front office operations in hotels, motels and other lodging facilities present particular challenges to managers. A front office manager has to perform various herculious functions including reservations, guest check in, front desk, guest check out, night audit, housekeeping, property maintenance, general manager, and back office interface. The present book uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. It emphasizes on applying theory and management strategies, as well as providing new materials on technology’s role in the modernized from office. Important aspects such as lodging operations, front office management, guest services etc., are described in detail. The work will be an invaluable reference book for those interested in learning more about the hotel’s front office.
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About the author

A.P. Rastogi

Anil Parmod Rastogi (b. 1945) did his graduation from Lucknow University and 3 years Diploma in Hotel Management, Catering Technology & Applied Nutrition in 1969. He also did his Teachers Training in Hotel Management from I.H.M.C.T. Bombay and Direct Training Skill (D.T.S.) program under Thammes University, U.K. He has a vast experience in different areas of Hotel Management; worked as Head-of-Department (F & B Service and Foot Production) at I.H.M., Lucknow, and later on he became the Instructor of the above Institute. He is an active Researcher and has also contributed many research articles in Journals and News Papers of National and International repute. Presently he is the Director of J.P. Institute of Hotel Management & Catering Technology, Meerut.

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Bibliographic information

Title Hotel Organisation and The Front Office Management
Author A.P. Rastogi
Format Hardcover
Date published: 01.01.2005
Edition 1st ed.
Publisher Aman Publications
Language: English
isbn 8182040043
length viii+293p., Figures; Tables; Bibliography; Index; 23cm.