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Guide to Telephone Tactics

Graham Roberts-Phelps (Author)
Synopsis Here is everything you will ever need to know about turning the telephone into a truly effective business ally. A goldmine of information, tips and techniques, Concise Telephone Tactics is packed with examples, action-points, checklists, self-assessments and summaries.
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About the author

Graham Roberts-Phelps

Graham Roberts-Phelps is a highly experienced trainer and consultant, with clients in many parts of the world. He is the author of many best-selling books including Customer relationship management, companies don’t success – people do! and Working smarter, all published by Thorogood.

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Bibliographic information

Title Guide to Telephone Tactics
Format Softcover
Date published: 01.01.2005
Edition 1st ed.
Language: English
isbn 8176499471
length viii+1200p., Figures; Tables; 23cm.