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50 Powerful Ideas to Keep your Customer

 
Paul R. Timm (Author)
Synopsis Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read – you can finish it in less time than it takes to deal with one customer complaint. An if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients; Use a simple gesture to immediately put customers at ease; Listen with more than your ears; Easily give customers more than they expect; Use negative feedback for positive action. Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.
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About the author

Paul R. Timm

Paul R. Timm, Ph.D. has become one of America’s foremost experts on customer loyalty. He has written 38 books and scores of articles on customer service, human relations, communication, and self-management. He holds a doctorate degree from Florida State University in organizational communication and is a professor of Management Communication in the Marriott School of Management at Brigham Young University. He also teaches in the executive MBA program at the Helsinki School of Economics and Business Administration in Finland. As an active consultant and trainer, Timm has worked with thousands of people from organizations throughout North America and Europe. He wrote and appears in eight video tape training programs sold worldwide, including the Power of Customer Service, Successful Self-Management. These videos are produced by JWA Video of Chicago; call 312-829-5100 or e-mail [email protected] for information. Among Timm’s books are the popular Career Press title 50 Ways to Win New Customers and Seven Power Strategies for Building Customer Loyalty from AMACOM Publishing.

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Bibliographic information

Title 50 Powerful Ideas to Keep your Customer
Author Paul R. Timm
Format Softcover
Date published: 01.01.2004
Edition 1st ed.
Language: English
isbn 8179923355
length 157p., Appendix; Index; 23cm.