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Case Studies in Performance Improvement

Timm J. Esque (Editor) Patricia A. Patterson (Editor)
Synopsis This book simply and elegantly demonstrates how to measure performance improvement. It deserves a place on the shelf of practitioner and client alike. At last, a book about improving human performance that demonstrates what we say we do: influence measurable improvement. In the foreword, dr. Carl Binder describes Case Studies in performance Management as an attempt "to recapture the culture value of objective measurement and data-based decision making from our roots…" The data presented in this book is real, succinctt, and thoroughly interesting. Using a simple case presentation style, Case Studies in Performance Management describes 22 specific applications of performance improvement. Each case includes the problem or opportunity prompting the need for action; a description of the intervention; and most importantly, documentation of the intervention's impact in simple graphical form. This graphical display of performance data illustrates an important point: performance improvement is about measurable performance results, and documenting performance results can and should be very simple. Trainers, organizational development professionals, quality improvement practitioners, and others interested in taking a performance approach to human resource issues will find a wealth of tools and approaches in this well-organized case book.
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About the authors

Timm J. Esque

Timm J. Esque is an internal Performance Consultant in the Business Practices Network at Intel Corporation. Timm has previously held positions of Instructional Designer, Industrial Engineer, and Project Manager at Intel. Most recently, Timm has been responsible for helping product development teams improve their Time to Money (TTM) performance and generally improving day –do-day performance management practices at Intel. He has been at Intel for over 14 years and just recently completed his second Intel sabbatical.

Patricia A. Patterson

Patricia A. Patterson is principal of Patterson Consulting and Training (PCAT). PCAT’s mission is to measurably influence human and organizational performance cost effectively. Her clients include Fortune 500 high tech, medical, manufacturing, and financial services companies. Much of her work, particularly on Information Technology (IT) projects, integrates custom consulting, coaching and training with the client’s development team. Working together, real time on their project, this model has proven successful producing both rapid results as well as an efficient internal development transfer system that clients can continue to leverage for future IT implementations.

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Bibliographic information

Title Case Studies in Performance Improvement
Format Hardcover
Date published: 01.01.2005
Edition 1st ed.
Language: English
isbn 8179923894
length xxviii+242p., Figures; Tables; Bibliography; 24cm.