Deliver Outstanding Customer Service
Synopsis
Customer service remains a fundamental driver of business success and profitability. This book is designed for anyone who is working to improve standards of service to the customer. Whether you are a business owner, manager, service provider or executive, it will provide tools, techniques and a methodology to systematically raise your competency in customer relations. Each chapter includes examples, exercises, case studies and discussion points to help you directly apply the principles introduced. Make delivering customer service fact and not fantasy in your workplace.
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Bibliographic information
Susan Nash