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Synopsis The Computer Training Handbook is the resource textbook for the technology training and learning field. Te Handbook contains hundreds of tips for new and experienced trainers facing the challenge of how to help users learn new technology. The Handbook is packed with real life stories from corporate training and support departments. The Computer Training Handbook addresses the methods, technologies and organizational issues faced by training professionals. As you read the second edition of The Computer Training Handbook, you’ll learn simple principles and common-sense guidelines that will help you accomplish these task: Increasing the awareness of computer training’s role; Packaging and marketing the message within your organization that computer training is essential; Ensuring that training fits employees’ needs; Ensuring that training justifies itself in terms of return on investment and productivity improvement. The book may even inspire you to make some surprising creative leaps. In the end, you’ll feel an increased sense of influence, since you’ll be in a better position to help your organization meet one of its most critical challenges.