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Viewing and Changing Orders

  • Changing Address or Payment for an Order

    Revising Shipping and Billing Information for an Order. 

    It's easy to revise shipping and billing information for an order you placed with Bagchee as long as the order has not yet entered the shipping process. 

    If we can recognize you as a customer with any unshipped orders, you will see a box to the right. Click the relevant link in that box to visit the order summary page. (If you do not see that box, sign in to Your Account, and select the order you want to revise.) 

    On this page, you can change your shipping address, payment method, shipping method, number of shipments, and billing address by clicking the Change button next to the relevant listing. For security reasons, when you change your shipping address you will need to reenter your credit card number. 

    If an order is marked as "Shipping Soon," this means it is being prepared for shipment and cannot be changed by you or by our customer service department. If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable and you will need to place a new order.
  • Problem with an Order?

    If something is wrong with an order that is being fulfilled by Bagchee.com, we certainly want to help you. Please read the information below for more on how to proceed. 

    Did you receive a damaged or defective item? If you received a faulty item or want to exchange an item for a different one, please mail us at cservice@bagchee.com (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. 

    Did you receive the wrong item or an item you didn't order? If you received a wrong item, please mail us at cservice@bagchee.com. We will also ask you whether you need a refund or a replacement sent to you. 

    Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order. 

    Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available. 

    Need further assistance? Choose the appropriate contact method from the 'Contact Us' box on the right-hand side of this page.