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Synopsis In business, ‘quality’ is much more than a word to describe how good your product or service is-it is a broad term, covering a whole range of important systems and disciplines. Quality improvement is integral to running a business is integral to running a business in smart way. Quality can give the business a competitive edge and can help you to keep and gain more customers. It is important for you to have the right attitude towards quality in your business. You may want to look at using some form of outside confirmation of the quality of what you do. This book will help you workout how to improve the quality of the business. It provides all information needed by you about quality-how to achieve it, how to measure it, how to develop it and how to maintain it. it explores all aspects of quality, from quality of goods and services to the processes that are necessary to develop and maintain quality.