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Creating Customer Delight: Customer Service and Relationship Management

 
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About the author

Anand Prakash

Anand Prakash, FES, is a Scientist ‘EI’ in the Plant Taxonomy and Biodiversity Division in the National Botanical Research Institute (NBRI), Lucknow. He is serving NBRI for the last 12 years. During the period, he worked out research projects like, ‘Survey of Plant Resources of Rajaji National Park, Dehra Dun, Uttar Pradesh’ and ‘Ethnobotanical Studies of Tribal and Aboriginal Populations of Uttar Pradesh’. Earlier, he served as Research Asstt. (Bot) in the Central Council for Research in Unani Medicine (CCRUM), Ministry of Health and Family Welfare, Govt. of India. New Delhi for three years. He has participated and served as Scientist, ‘EXPLOGAR-96’ a plant exploratory mission to the Valley of Flowers in the Garhwal Himalayas organized by NCC Directorate, Lucknow, Uttar Pradesh. He has published one book, ‘Flora of Rajaji National Park, Uttaranchal and 37 research papers in different National & International Scientific Journals on Plant Taxonomy, Ethnobotany, Biodiversity, Medicinal Plants & Conservation. Besides, he is life member of Societies of Ethnobotanists of India and has been awarded ‘Fellow of the Society of Ethnobotanists (FES)’. He is also a life member of Kaul Science Foundation, Indian Association for Angiosperm Taxonomy, and Association for Plant Taxonomy (APT).

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Bibliographic information

Title Creating Customer Delight: Customer Service and Relationship Management
Author Anand Prakash
Format Hardcover
Date published: 31.12.2016
Edition 1st ed.
Language: English
isbn 9789351118572
length 320p., Illustrations Black and White; 25cm.